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How to run user testing, and what we learned from doing it on OpenPrescribing
How do you know if your product is really working for users? You can guess, you can ask them, or best of all, you can watch them actually using it.
With OpenPrescribing, we want to make it easier for Clinical Commissioning Groups (CCGs) to monitor prescribing behaviour, and for GPs to prescribe in the best way. So it’s important that it really does help those users do those things. And the only way to verify that is with user research.